Returns and Refunds

Changing your mind

You have 14 days from the day your order arrives to tell us you would like to return it, and a further 14 days to send it back. Items must be unused and in their original, unopened packaging.

For hygiene reasons, lashes, adhesives, primers, bonders, sealants, cleansers and eye pads cannot be returned once opened unless they are faulty.

Damages and issues

Please check your order on arrival and contact lashubuk@gmail.com as soon as possible if an item is faulty, damaged or incorrect. Include your order number and, where possible, photos, so we can investigate and resolve the issue.

Exchanges

If you would like a different product, contact us to arrange a return in line with this policy, then place a separate order for the item you want. For faulty, damaged or incorrect items, contact us first so we can arrange an appropriate solution.

Refunds

Once your return has been received and checked, we will confirm by email and refund to your original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank or card issuer.

Contact us

For any questions or concerns, email lashubuk@gmail.com.

By placing an order you agree to our terms and conditions. Nothing in this policy affects your statutory consumer rights.